Customer Service Associate

Capital Cellars, Frankfort’s unique bourbon, wine, and spirits café nestled in the heart of Downtown Frankfort, Kentucky, is hiring for a Customer Service Associate.

About Capital Cellars

Capital Cellars is downtown Frankfort’s unique location for people to enjoy wine, bourbon, and beers and food in a relaxed, casual atmosphere. We offer over 700 bottles of wines from select locations around the globe for sale. We offer the regions best collection of bourbons, have over 100 bottles behind our bar, and hold drawings to purchase hard to find bourbons like Pappy VanWinkle and E.H. Taylor.  A select number of our customers are members of our Cru-Club and receive a wine of the month and are privileged throughout the year to wine tastings, events, and special sales. We hold twice a year a wine education class for the community, and hold complimentary wine tastings on the weekends.

About You

You are wise, cheerful, and caring person to help build a unique business with the philosophy that great customer service and knowledge of our products is our #1 priority.
You need to be dependable and honor scheduled hours that you commit to work- we are flexible but we also don’t like surprises unless they can’t be helped.
You must be trustworthy with products and money.
We are specifically looking for people with knowledge of wine and spirits, but if yours has not been developed you will need to brush up.
You need to be friendly and helpful to all customers regardless of personal views on politics, a person’s race, religion, age, sex, sexual preference, and also the way someone looks or dresses, or if they are paying with change or with a credit card.
You must be able to occasionally move or lift 50 pounds, and you need to be willing to clean and dust wine shelves and bottles, occasionally sweep and mop the floor, clean a bathroom, and put away inventory.
You need to feel comfortable being alone at times and handling computers and money transactions. There is a lot to learn about the business since you will be handling food in the kitchen, retail and bar transactions with customers and at the register.

About the Position

Our Customer Service Associates are the frontline of customer’s first and continuing impressions of the store. Duties include:

  • Serve customers’ in a prompt, professional manner their beverage and food orders in our café
  • Assist with customers’ retail purchases of wines, bourbons, and beers
  • Ensure customers are of legal age to purchase alcohol and not over serve them in the café
  • Maintain cleanliness of kitchen area, retail space, and café areas at all times
  • Ensure that retail areas are fully stocked and management is aware of products that are low or out
  • Perform opening, closing, and kitchen prep tasks as necessary
  • Knows and enforces applicable Health Department and Alcohol and Beverage Control regulations

Requirements

Applicants should have the following:

  • High School diploma or GED
  • Positive attitude and work ethic
  • Be able to lift 30lbs repeatedly

To apply

To apply, please come to our store at 227 West Broadway, Frankfort 40601 and ask to fill out an application.